The Avaya IP Office is a modular and upgradeable telecommunications system. Capable of handing everything from analogue lines, ISDN 2 & ISDN 30 lines as well as VoIP (SIP trunks) lines, the Avaya IP Office covers all of your business needs. Advanced features such as Automatic Call Distribution (ACD), integration with Microsoft Outlook, call recording are available as well as standard requirements, such as integrated voicemail.

Handsets range from a simple analogue phone through to the executive 4620.

The IP Office is easy to deploy and manage, and is cost effective. Installing an IP Office is the first step to improved customer service, enhanced business operations, and reduced operational risks.

Voice Communication Solution

Features IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:

► Full PBX features - Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.

► Trunk Interfaces - a variety of network trunk interfaces, including ISDN2e, ISDN30e, SIP, and analogue for comprehensive network connectivity.

► SIP Trunking - IP Office supports SIP trunking to Internet Telephony Service Providers. This approach allows users with non-SIP phones to make and receive SIP calls.

► Extensions - a range of extension ports, from 2 to 384 that provide sophisticated voice performance for new and growing businesses.

► Telephone handsets- a variety of handsets including analogue, digital, IP and IP Soft Phones that provide the appropriate desktop or device phone for every need.

► Advanced Call Routing - incoming calls are directed to the best available person or messaging service, according to the company's requirements.

► Alternate Call Routing - ensures reliable handling and routing of calls by selecting from digital or SIP (VoIP) trunks. QSIG Networking - standards-based multi-site networking to interoperate with other manufacturers’ phone systems.

► Integrated SIP Gatekeeper for converged communications - the IP Office acts as an IP telephony server with Quality of Service (QoS) support.

Data Communication Solution Features

For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:

► Internet Access - firewall protected leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access, direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web.

► Routing - integral routing for both Internet and Branch-to-Branch solutions.

► Security - NAT (Network Address Translation) and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption.

► DHCP - automatic IP address allocation for local and remotely attached PC's and other devices, including IP phones and SIP users.

► Remote Access Server - access to local LAN servers via digital trunks: individual firewall security, access control per user, and standards-based security to enable remote workers.

► LAN Switching - the IP500 offers 2 switched Layer 3 Ethernet ports.

► LDAP client support - for standards based directory synchronization with one-X Portal for IP Office and Phone Manager.

Applications Platform Features

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications.

► IP Office provides a number of free applications (eg. Phone Manager Lite, Microsoft TAPI service). These applications can be upgraded to provide enhanced functionality through the purchase of license keys.

► Operator SoftConsole - a graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.

► one-X Portal for IP Office - a powerful client/server web application that allows the user to control and manage phone calls from a web browser with the standard LDAP protocol for connectivity to external directories.

► Phone Manager - a powerful desktop application for the IP Office, available in Lite, Pro, and PC Softphone versions to allow you to control and manage phone calls from your Windows desktop.

► Open CTI interfaces - IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.

► Voicemail - callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any phone capable of tone dialling. When used with Phone Manager Pro, the PC can be used to control message playback.

► Integrated Voicemail to Email Presentation - voice messages can be copied into email messages and delivered into the email system.

► Unified Messaging - the Unified Messaging Service within VoiceMail Pro provides a higher level of integration to synchronize both voicemail and email inboxes.

► VoiceMail Pro Web Access - together with Unified Messaging comes the ability to access voice mails via a web browser. Voicemail messages can be managed and listen to using either the PC or the IP Office extension.

► Auto-Attendant - simplify service for administrators with this easy-to-use feature with the ability to construct customised automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator.

► Interactive Voice Response (IVR) and Text to Speech - create automated customised systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN number checking, remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers.

► Queue Manager and Campaign Manager - powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.

► Customer Call Reporter - combined with the built-in ACD functionality of IP Office, CCR enables a small business to track and measure customer service and agent productivity levels.

Scalable Platform

► The Avaya IP Office 500 is built from servers, media modules, trunk interface cards and software applications - give small and mid-size businesses the options they want to meet today's communications needs and plans for the future.

► It offers a modular, flexible chassis which with capacity for up to 16 analogue trunks or 16 ISDN BRI trunks (32 channels) or 8 digital PRI trunks (up to 240 E1 channels) using internal daughter cards.

► Up to 12 Expansion Modules may be added to provide a combination of up to 384 analogue, digital or IP extensions, with additional analogue trunks through external Analogue 16 modules.

► Features include 128 optional voice compression channels, 2 independently switched LAN ports and an optional Embedded Messaging card.